Legal notice and cookie policy

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), INNOVASALUS GLOBAL, SL informs that it is the owner of the website .

In accordance with the requirement of article 10 of the aforementioned Law, INNOVASALUS GLOBAL SL reports the following information:

The owner of the website is INNOVASALUS GLOBAL, SL, with CIF B67518274 and registered office at C / Vilamari, 86 08015, Barcelona. Registered in the Mercantile Registry of Barcelona, in volume 47086, folio 90, S 8, HB 540658, I / A 1 (10/25/19). The contact email address is:


These General Conditions will expressly regulate the relationships arising between INNOVASALUS GLOBAL SL, with CIF B67518274 (hereinafter, “INNOVASALUS”) and third parties (hereinafter, “Users”) who register as users and / or purchase products through from the online store of the official INNOVASALUS website ( “, hereinafter the” Store “).


The User agrees, in general, to use the Store, to purchase the Products and to use each of the Store’s services diligently, in accordance with the law, morality, public order and the provisions of these Conditions General, and you must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by Users or that could injure or cause damage to the goods and rights of INNOVASALUS, its suppliers, Users or in general of any third party.


INNOVASALUS does not guarantee in any case the availability and continuity of the operation of the Web page or of the services, which may suffer interruptions for reasons beyond the control of the company.

INNOVASALUS excludes any type of liability for damages that the lack of availability of the website may cause to its users or customers.

Users are informed that the use of electronic data transmission systems and e-mail do not offer absolute guarantees of security. The user and the owner company, mutually exonerate themselves from any type of responsibility derived from such fact (non-reception, delay, error, interception, etc.).


INNOVASALUS reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, INNOVASALUS may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, INNOVASALUS reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered in the Store.

The Products included in the Store will correspond in the most reliable way possible that the Web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear in the Store.

The prices that appear on the Web are valid (except for typographical errors or price changes) only for orders placed through the Web.
Installation of the products not included.
All prices are expressed in Euros.

The prices displayed on the pages of this website are without taxes and without shipping costs.

In Spain , the Value Added Tax (VAT) will be applied with the exception of the Canary Islands, Ceuta and Melilla (in these territories the costs of customs clearance and import taxes will be borne by the customer).

In the rest of the countries it will depend on the area. VAT, customs clearance costs and import taxes will be borne by the customer, if applicable.


Within a maximum period of twenty-four (24) hours, INNOVASALUS will send an email to the User, confirming the purchase. Said email will assign a reference code for the purchase, and will detail the characteristics of the Product, its price, shipping costs and the data of the different options to make the payment of the Products to INNOVASALUS.

The User who purchases a product through the Store must make payment through the payment systems specifically detailed in the Store.

INNOVASALUS will archive the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.

The order confirmation sent by INNOVASALUS is not valid as an invoice, only as proof of purchase. INNOVASALUS will send the corresponding invoice together with the Product.


The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.

The price of Transportation depends on the volume of the products, the weight and the shipping area.

NOTE: The transport of large volume goods does not include the service of climbing stairs.
Products do not include installation and assembly.
For areas outside of peninsula Spain, destination customs charges and area taxes are not included.

INNOVASALUS is not responsible for customs withholdings. In the event that the client refuses to pay the corresponding import taxes, the merchandise will be held in their respective customs. Returns will not be accepted.

IMPORTANT: In the event that a lack of conformity is found at the time of delivery by the carrier, or that the merchandise is visibly damaged, this fact must be stated on the carrier’s delivery note and inform INNOVASALUS immediately or In the 24 hours after receipt of the merchandise to the INNOVASALUS after-sales service department, in any case you should always verify that the merchandise has been delivered in perfect condition and it is recommended to always put on the carrier’s delivery note, UNDER EXAMINATION , to be able to claim later since otherwise the carrier accepts the receipt of the product.


The Products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, the maximum delivery time being 8 weeks maximum, if the product is not in stock.

If you need the material urgently, you can check the delivery time by email or by filling in the contact form.
Delivery time may vary due to manufacturing or import issues.

INNOVASALUS delivery service is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses.

NOTE: the delivery times indicated by INNOVASALUS are for guidance only, although our company will strive to respect these deadlines, its delay will not imply the cancellation of the order or any compensation.


The user has a right of withdrawal by which he may contact INNOVASALUS via email at the following address: and withdraw from the purchase within a period not exceeding seven (7) business days, counted upon receipt of the Product. The Product must be sent together with the duly completed return sheet and a copy of the delivery note or invoice, duly completed. Said return will be made in accordance with the instructions that INNOVASALUS indicates to the User in response to their notification of the withdrawal exercise. The User must return the Product within a maximum period of seven (7) days after INNOVASALUS indicates the form of return.

  • Due to transport breakdown:
    Returns for breakage will be accepted within 24 hours of receipt, if it has been indicated on the transport delivery note, outside this period the company INNOVASALUS is not responsible.


  • Other Returns:
    If when you receive your order you are not satisfied, you have a period of seven (7) days, counting from the date of receipt, to execute the right of return.

  1. Unused item.
    Complete, seal intact, not used, without stains, original box, not tampered with, in perfect condition.
    100% will be refunded, except shipping, return and handling costs.


  1. Article Used.
    Open seal, open packaging, used, tampered with, incomplete (missing accessories), counters indicate excessive use. Etc.
    It will be returned between 50 and 80%, except shipping, return and handling costs. (Depending on the status of the product, the amount or non-acceptance of the return will be studied)

  1. Items made to measure or to order.
    No refunds

Note: Shipping and return costs will be paid by the customer, in addition to bank charges and product review.
The product must be perfectly packed and protected to avoid damage in transport, otherwise the insurance of the transport company will not be responsible for the damage caused, nor will INNOVASALUS be the sole and exclusive responsibility of the client. Also and with manuals, accessories or promotional gifts included where appropriate.

Once the merchandise has been received in our warehouses, and after checking its status, the amount will be reimbursed according to the payment method made by the customer.


The Guarantee Certificate guarantees the quality of the product it covers, in the legally established terms, for a period of one year, from the date of delivery.

Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subject to wear due to normal use are not included.

In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, in the legally established terms.

INNOVASALUS reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In the event of a defect caused by misuse, the repair will be billable.
To make use of the guarantee, it will be necessary to previously notify our after-sales service department, and no merchandise that has not been previously authorized for exchange, return or repair will not be accepted in our warehouses.

The guarantee will lose its value:

  • If some of the data of the same or of the proof of purchase are modified, altered or replaced.
  • If the guaranteed device itself is manipulated or repaired without the knowledge of the Technical Service.
  • If you do not have an invoice.


The cancellation of an order processed, in the manufacturing or import process will entail covering all expenses such as transport, customs expenses, etc.


For any incident, claim or exercise of their rights, the User may send an email to the address or fill out the Support form.


The User acknowledges that all the elements of the Store and each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to with them, they are protected by the intellectual and industrial property rights of INNOVASALUS itself or of third parties, and that the General Conditions do not attribute any other rights other than those specifically contemplated in them with respect to said industrial and intellectual property rights.

Unless authorized by INNOVASALUS or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, put available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store only for his own needs, committing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.

The User must refrain from circumventing or manipulating any technical devices established by INNOVASALUS or by third parties in the Store.


In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions carried out, will be included and kept in a file for processing, owned by INNOVASALUS, as long as its cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that you acquire and the improvement of said attention, as well as the promotion of own products and services and of third companies linked to INNOVASALUS.

INNOVASALUS ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our clients.

The User may exercise the rights of access, rectification, opposition or cancellation at any time by contacting INNOVASALUS GLOBAL SL. (ref. LOPD), C / Vilamari, 86 local, 08015 Barcelona, Spain, by email addressed to , attaching a copy of your NIF or substitute identification document.

The answers marked with * in the registration form are mandatory. Your non-reply will prevent the purchase of the selected products from being made.


INNOVASALUS will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of all kinds arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify INNOVASALUS immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.


INNOVASALUS uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the hard drive of the computer or in the browser’s memory in the folder preconfigured by the operating system of the User’s computer to identify him.

If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy the cookies. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.


These general conditions are governed by Spanish law. Any controversy arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfillment or resolution of this contract will be submitted to the Jurisdiction and Competence of the Courts and Tribunals of the City of Barcelona, waiving any jurisdiction that may correspond. to the User, provided that the applicable legislation allows it.